Vicom Service And Support

 

 

Service - Request Quote  Service - Request RMA Service - Report Fault

Request a quote for the calibration

or repair of a unit.

Request an RMA when you are ready

to send a unit into our service centre.

Problem with a unit that has

recently been serviced by Vicom.

 

About Vicom Service And Support

Vicom is a leading provider of test, measurement, monitoring and  communications infrastructure solutions in Australia and New Zealand. Through its service and support organisation, Vicom provides a unified solution for its customers.

Since our inception in 1975, we at Vicom, have forged strong long-term relationships with our principal suppliers who, without question, rank amongst the worlds finest. All are recognised as leaders in their respective fields. An enviable product portfolio, strong service support facilities and extensive expertise in telecommunications, RF and general electronics test technologies, enables Vicom to provide world-class test and measurement solutions in the areas of calibration, repair, customer support, and training.


Our Test and Measurement Specialities include:


• RF Analysers
• RF Power & Frequency Measurement
• Signal Generators
• Radio Test Sets
• Oscilloscopes & Probes
• Optical Fibre splicers & testers
• Spectrum Monitoring & Geolocation
• Transport, Datacom & Ethernet testers
• Meters & Data Acquisition Systems
• Networks Test & Monitoring
• Power Supplies & Electronic Loads
• Position, Navigation & Timing
• Semiconductor Test Systems
• Audio Test
• Probing stations
• Service assurance systems and automated test systems

 

On This Page

Vicom Service Dept Melbourne

 


 

Vicoms Customers  

Vicom's Customers

All users of test equipment in all sectors Vicoms service centres focus on providing repair and calibration facilities in the RF, Data, Optical, and General test equipment fields.


Our customer base draws across the full spectrum of test equipment users in the fields of:

  • Avionics
  • Defence
  • Education
  • Emergency Services
  • Information Technology
  • Land Mobile Radio
  • Mining
  • Telecommunications RF
  • Telecommunications Optical
  • Transport
  • Utilities

 


 

 

 Vicom NATA and ILAC

 Vicom - Calibration

 

Calibration

Vicom's quality management practices are in compliance with international standard ISO/IEC 17025.


Our objectives are:

  • Turnaround time is kept to a minimum
  • High standards of workmanship
  • Customer satisfaction
  • Value for money

The National Association of Testing Authorities (NATA) is Australia's foremost national accreditation body for accreditation of laboratories, inspection bodies and calibration services in the country. Since 1987, Vicom has been continuously accredited to NATA in the field of calibration. The assessment of Vicom's facility, which is carried out by NATA, provides independent assurance of technical competence by complying with international standards such as ISO/IEC 17025. This further increases confidence and trust in Vicom's services especially for those customers who require confidence in the delivery of their own products and services.

 


 

 

 

Vicom Repairs

 

Repair 

Vicom is an OEM service centre for a number of companies in the region. This allows Vicom direct access to the manufacturer's, production, design, and support teams.

If an issue has to be escalated. we can do this quickly and efficiently, and often overnight. The combination of OEM Support, the knowledge and experience of Vicom's staff, ensure reduced turnaround times, improved reliability, and a superior level of support for your test equipment.

Benefits of using an OEM supported centre are that Vicom can:

  • Service and maintain your equipment to the latest software and hardware enhancements.
  • Vicom have direct access to any specialised parts required for the repair of instruments.
  • Vicom receive on-going training from the manufacturer in the repair and calibration of the test equipment.

Vicom is the authorised OEM Service centre for:

  • Audio Precision
  • AWT Global
  • Bird
  • Combilent
  • CRFS
  • DMA
  • Orolia
  • Viavi Solutions

As the authorised distributor for Tektronix and Keithley, Vicom can handle your calibration and repair requirements for these manufacturers.

 


  

 

Vicom Priority Service Agreement  

Priority Service Agreements

Vicom's tailored "Priority Service Agreements" are designed to address the needs of your business and maximise the productivity of your staff and equipment.

Throughout the lifetime of test equipment ownership, you would normally have to go through countless cycles of chasing quotes, obtaining budgets and internal approvals, raising of purchase orders and the paying of invoices. All of these steps contribute to delays and increased costs. A Priority Service Agreement (PSA) enables you to cover all of your requirements in one go, hence reducing your overall workload and costs.

The PSA can be structured to cover one of the offerings or a full cradle to grave service, covering all aspects of service and support.

 


   

 

 Vicom Training  

Training

Having a trained workforce means your workers are learning new skills that can improve production, cut time spent in creation of your product and services, reduce costs, reduce mistakes, build confidence in your workforce, and create a better working environment. An investment in employees’ skill sets is an investment for achieving successful outcomes.

 


 

   

Equipment We Cover

Below we have outlined some of the test equipment grooups that Vicom repair and calibrate. If you do not see your equipment listed please contact us.
     
 Calibration and Repair Avionics   Avionics
Altimeters
Fuel Quantity Test Sets
IFF (Interrogration Friend or Foe)
Navcomm / Flightline Test Sets
Pitot Static Test Sets
Transponder/DME/TCAS
Flight Line Test Set 
     
Calibration and Repair General Purpose    General Purpose
Audio Analysers
Digital Multimeters
Oscilloscopes
Power Analysers
Power Supplies
Source Meters
     
Calibration and Repair Radio Communicationss   Radio Communications
Antenna Test Sets
Cable Analysers
Radio Test Sets
PIM Testers
     
Calibration and Repair General Test   RF General
Attenuators
Frequency Counters
Loads
Power Meters
Signal Generators
Spectrum Analysers
     


  Data and Optical
Data Test Sets
Ethernet Test Sets
Cleavers
Light Sources
OTDRs
Power Meters
Splicers
     
Calibration and Repair Position Navigtaion and Timing   Positioning, Navigation and Timing
GNSS Simulators
Navigation
Position
Timing